Terms and Conditions


Definitions of Terms and Conditions:

"Hirer" refers jointly and severally to the person or persons who are the customers.

"This Agreement' means the Rental Agreement, the insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other literature, the provisions of these Terms and Conditions shall apply.

"The Campervan Owner" means Crazy Campers of 3 Laburnum Close, Marlow, Bucks, SL7 3LF.

"Customer" means the person or persons nominated as the hirer in the rental agreement

"Hire Details" on the insurance Motor Rental Agreement and any other person whose cheque / bank transfer is presented in payment of the customer's charges.

"Equipment" includes but is not limited to the gas bottle(s), fridge, Audio unit, crockery, cutlery, cooking utensils, awning and any additional extra rented items.

"Rental Period" means the hire period referred to under the heading ‘Dates of Travel’ on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the Hirers possession or control.

"Vehicle" means Volkswagen T2 campervan licensed GDH 148T and includes tyres, tools, accessories, the equipment and any other special equipment, documents related to the Vehicle

"Security Deposit" means the vehicle security deposit detailed under the heading "Security Deposit" in the Rental Agreement.

Prices quoted includes the following:

  • Comprehensive insurance for any driver aged between 21 and 79

  • Unlimited UK mileage

  • Full roadside / recovery breakdown cover, including onward journey drop off.

  • A full tank of UNLEADED Petrol (must be returned full)

  • All cooking equipment, crockery and cutlery

  • Camping gas


In the event of any damage to either, the vehicle or third-party property, the hirer will be liable for the excess (between £500 and £1000). The hirer will also be fully liable for replacement or repair of windscreen or tyre damage. Drivers are to be a minimum of 21 years old. Insurance provided by The Campervan Owner only covers the vehicle and does not cover personal possessions.  The Campervan Owner strongly recommends that you take out insurance to cover your personal items during the rental period.

Booking Deposit

A deposit is payable immediately to the campervan owner of £100 upon agreeing and completing a booking.

Security Deposit

An insurance excess of between £500 and £1000 is taken as a hire deposit prior to the vehicle being released. Return of this deposit is within 7 days provided the listed Terms and Conditions have been met. This is fully refundable on return of the vehicle on the agreed date and time, in the same condition as it was let out. The Security Deposit will be used to pay for any loss or damage to equipment, fixtures and fittings, windows, tyres or negligent damage to the vehicle; third party claims against The Campervan Owner’s insurance; underpayments or transaction reversals; short filling of fuel on vehicle return; cleaning costs if the vehicle is not returned in a clean condition.

Fire and Theft

In the event of a Fire or Theft, there is a 25% co-insurance clause. Where the fire or theft is a direct result of the Hirer’s neglect, they are responsible for payment of the 25% clause. Care must be taken whilst using the stove, ensuring curtains etc are securely fixed away from the cooker and that the cooker is NEVER left unattended. The cooker must NEVER be used as a heater to heat the campervan space.

European Travel

No travel is permitted outside of the UK.


These are the conditions to which you will need to comply with when hiring a campervan:

  • Age limits: 21 to 79 years (check with campervan owner for insurance restrictions) 

  • Driver must have held a valid license for more than two years

  • One claim (Fault / No Fault) in last three years

  • Maximum 6 points on any one driver

  • 7 days before your hire date we require you to supply a License Summary PDF from the DVLA (details on how to complete this will be provided)

  • Details of additional drivers required in advance

  • Production of valid standard driver's license required from all drivers at start of hire

  • Please check license carefully, if license proves to be unacceptable at time of collection no monies will be refunded.

  • Drivers are personally liable for all legal penalties, e.g. speeding, parking fines, congestion charges, etc. which are incurred during the period of hire

  • Drivers are personally liable for all uninsured losses incurred during the period of hire

  • Each driver must provide 2 separate forms of identification, one of which must be photo ID, e.g. credit card and passport


Availability is on a request and confirmation basis at the time of your reservation. A reservation is only binding once the booking is confirmed by The Campervan Owner by email and a deposit has been received. Settlement of the remaining balance will be due prior to departure as stipulated by The Campervan Owner. This is 6 weeks prior to the agreed pick up date. For late bookings the full rental price is payable on booking. The campervan will not be released without full payment being completed.

Methods of Payment

The Deposit and Balance will be paid directly to The Campervan Owner via a bank transfer. Cash is not accepted. Please contact the Campervan Owner if you wish to pay by Credit or debit card.

Cancellation Charges 

Cancelling prior to 42 days before the agreed pick up date will mean a full refund being paid to the hirer. Cancellation between 42 days and 28 days before the agreed pick up will result in the booking deposit being retained. Cancellation between 28 and 14 days of the agreed pick up date will result in a 50% refund being issued. No refund will be payable for cancellation within 14 days of the agreed pick up date.

Collection & Return 

Collection: Please allow 1 hour for the hand-over, to complete the documentation and demonstrate the vehicle to you.  The Campervan Owner will also agree any existing damage and the inventory of equipment supplied.

Return: The vehicle must be returned on or before the date and time stated on the rental agreement, be clean and in the same condition as it left otherwise additional charges may be made. Please also allow up to one hour for hand-over on return of your vehicle. 

Late return: If you are running late we must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. A charge of £25 per hour is payable for all late returns and will be taken from the security deposit. The Hirer will also be liable for any uninsured losses incurred by The Campervan Owner or The Campervan Owner’s subsequent customers caused by the late return.

Delivery and Return of the Vehicle

The Hirer acknowledges having received the Vehicle in a clean condition and in sound working order in accordance with a full fuel tank.

The Hirer will return the vehicle in a clean condition with a full fuel tank, on the return date and time set out under the heading "Return date and time" in the Rental Agreement. 

The Hirer acknowledges that The Campervan Owner will not refund any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or the Hirer ceases to have the use of the Vehicle prior to the return date for any reason e.g. Accident, weather or theft. In the event of a breakdown, there will be a refund commensurate with the number of hire days lost.

Rental and Other Charges

The Hirer will pay The Campervan Owner the following: 

All rental charges. The security deposit. A cleaning fee if the Vehicle is not returned with the interior in a clean condition. The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle. The cost of any damage to the Vehicle or the property of any third party, subject to the insurance cover. All government fees and duties, etc; All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; and associated administration costs incurred in relation to the Vehicle during the Rental Period; Any other fees or charges payable by the Hirer pursuant to this Agreement. This includes any costs incurred by The Campervan Owner as a result of any breach by the Hirer of the terms of this Agreement. The daily rental rate for the period the Vehicle is off fleet for accident repairs. The cost of recovering a Vehicle that has become bogged or otherwise irrecoverable not covered by breakdown recovery. 

Errors in Rental Charges

The Hirer will pay any shortfall in charges to The Campervan Owner and the Hirer will receive a refund for any overcharge acknowledged by The Campervan Owner. 

Payment of Charges Joint and Several Liability

All charges and expenses payable by the Hirer under this Agreement are due on demand by The Campervan Owner. The Hirer agrees to pay a late charge on any outstanding balance and any collection costs incurred by The Campervan Owner, including reasonable legal fees. When the Hirer comprises more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement. 

Road Restrictions

All Vehicles may only be driven on sealed / bitumen roads with the exception of reaching a designated camping pitch on a legally licensed campsite. The Campervan Owner reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

Use of the Vehicle

The Vehicle is not to be driven otherwise than in a cautious, prudent and normal manner; used in a manner which could cause damage; driven in a prohibited area or in an area other than the areas indicated by me to The Campervan Owner; driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law; left with the ignition key in the vehicle while it is unoccupied; valuables unconcealed; driven by persons under the age of 21 years or who not authorised by law to drive the Vehicle or named in the agreement; damaged by submersion in water; put into contact with Salt Water; used for any illegal purpose for any race, rally or contest; used to tow any vehicle or trailer not authorised in advance by The Campervan Owner; used to carry passengers or property for hire or reward; used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement; used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; or otherwise used in breach of the Hirers obligations under this Agreement. The Hirer must ensure that the vehicle is driven within it’s limitations, particularly in hot weather, and not to exceed 55mph. Where warning lights are lit, the Hirer must pull over immediately and assess the cause.

Alterations to the Vehicle

The Hirer shall not make any alterations or additions to the Vehicle without the prior written consent of The Campervan Owner. 


The Hirer will not allow anyone to smoke in the vehicle as The Campervan Owner has a no smoking policy.  A valeting charge will be incurred by the Hirer if this policy is ignored. This restriction also applies to inside the awning and the area directly around it.


No pets are allowed in the Vehicle without prior authorisation by the Campervan Owner.


The Hirer shall take all reasonable steps to properly maintain the Vehicle, including oil checks (recommended to check weekly during the rental period) and water, and acknowledge that The Campervan Owner will reimburse the Hirer for minor expenditure up to £100 reasonably incurred in rectifying any mechanical failure to the engine of the Vehicle, provided that the Hirer produces relevant receipts at the end of the hire period and have received the prior consent of The Campervan Owner and that the damage is not due to any fault or by breach of this Agreement of the Hirer. Unleaded Petrol only must be used in to fuel the Vehicle. Any repair / remediation cost associated with not using the correct fuel type will be recovered from the Hirer.

Responsibility if an accident occurs

In the event of any accident, loss or damage arising out of the use of the vehicle, the Hirer will notify The Campervan Owner within 24hrs of the accident, obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station. Also, the Hirer will complete a European accident report form as relevant, not make any admission of liability to other parties, settlement offer or other such offer. The Hirer undertakes to assist The Campervan Owner in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence. 

Terminating the Agreement

The Hirer acknowledges that The Campervan Owner may terminate this Agreement and repossess the Vehicle at any time, without notification to the Hirer, and that the Hirer will pay the reasonable costs of repossessing the Vehicle, including towing charges if the Hirer is in breach of any term of this Agreement, has obtained the Vehicle through fraud or misrepresentation, the Vehicle appears to be abandoned, the Vehicle is not returned on the agreed return date or The Campervan Owner reasonably believes that the Vehicle will not be returned on the agreed return date, The Campervan Owner considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. In the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Security Deposit. 

Release and indemnity of The Campervan Owner

Subject to its obligation to deliver the Vehicle, the Hirer releases The Campervan Owner, its employees and agents, from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of this Agreement, including but not limited to any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose, any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any of The Campervan Owner premises or recovered or handled by The Campervan Owner. Subject to any insurance arrangements agreed with The Campervan Owner, the Hirer hereby indemnify and shall keep indemnified The Campervan Owner, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the use and/or possession of the Vehicle. 

Title to Vehicle

The Hirer acknowledges that The Campervan Owner retains title to the Vehicle and that the Hirer possess the goods as a mere bailee only and do not have any right to pledge The Campervan Owner credit in connection with the Vehicle and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle. 

Please note

Any changes to this agreement must be in writing and must be signed on behalf of The Campervan Owner and by the Hirer. 

This agreement shall be governed by English Law 

This Agreement, constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. The Campervan Owner reserves the right to add or amend any rental charges without prior notice. 


Errors and omissions excepted (E&OE)

Registered in England & Wales No: 11043672

©2017 by Crazy Campers Limited